Yes, we do ship internationally. We ship our products  all over the world. Our free shipping only applies to domestic shipments within the United States and Canada.

We ship to a variety of international addresses. If you have any questions or concerns related to shipping internationally, please contact us on our Live Chat.

You will receive an invoice immediately after placing your order.

When you’re expecting a package, we’ll notify you when your order has been shipped. Once it’s been delivered, you can log into your account to see where it’s being held at the delivery facility or whether it has been delivered. You’ll also be able to link will call orders with their tracking numbers.

Great question! We do our best to make sure your package gets to you as soon as possible.

Delivery time depends on your location and the shipping option selected at checkout. It can take up to 5 to 8 business days to receive your item if you choose standard shipping while express shipping takes 3 to 5 business days.

 

 

We want you to have a great shopping experience, so if you are not satisfied with your product or have decided it is not what you need, we are happy to offer returns for new and eligible items within 30 days of purchase online.

30 DAY – 100% MONEY BACK GUARANTEE

We want you to try our products for 30 days risk-free! If you aren’t happy with the products after 30 days, we can offer you a full refund.

**Refund Policy: Excludes any product size of 1 oz or greater. All sales are final for Delta-8, Delta-9, CBD and HHC flower products of 1 oz or greater.

We’re not rule sticklers here, so we’ll give you a 15 day grace period to contact us and request your refund.

REFUND/RETURN POLICY

All requests for returns or refunds must be made 30-45 days after your purchase of the product. We won’t accept requests made before the 30 day period or after 45 days of purchase. 

If you have any unopened product, we kindly ask that you ship it back to us (we’ll pay for the return shipping!). If your products have been used, that’s no problem — we can still refund you as long as you. If you received the wrong product or just want to exchange it, jump to Exchanges/Wrong Items below.

RETURNING UNOPENED PRODUCT?

Check the following:
• Item is in original, unopened packaging
• Items are securely packed in package with the order number and original packaging slip
• When using USPS to ship your returned items: Request Your Return Label

Ship all returns to:
Exhale Wellness RETURNS
7250 Bandini Blvd Unit 206 Commerce CA 90040

ISSUED REFUNDS

We issue all refunds to the original payment method you used to make the purchase. It may take up to 2-3 business days to see the refund reflected on your account statement.

EXCHANGES/WRONG ITEMS

We strive to be perfect, but we know that’s not always possible! If you received the wrong items, ordered the wrong product by mistake, or just want to exchange a product, we’ll sort it out.

You can ship the items you don’t want back to us (we’ll pay!) with the return shipping label we provide. In the package, please also include a written request and your order number.

MISSING PRODUCTS

If you received an incomplete order, don’t panic! We’re ready to fix the mistake. Please contact [email protected] and include your name, order number, and what’s missing from the box. We’ll get the missing products shipped to you as quickly as possible!

PROCESSING TIMES

Although most orders ship within 24 hours of purchase from our California warehouse, please allow 1-2 business days for orders to process before they are shipped. 

** Please note we have no control over your package as soon as it is in the hands of our shipping partners. **

SHIPPING TIMES

Business days are Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. Holidays and Sundays are not included in business days.

PLEASE NOTE WE DO NOT REFUND ANY SHIPPING FEES

If you have a PO box, you must order using the Free Shipping option. We do not ship to PO boxes for Standard and Expedited shipping.  

Free Economy Shipping:
Most orders are delivered in 5-7 business days after processing but please allow up to 10 business days for delivery in some cases.

Standard Ground Shipping:
Up to 5 business days after the order is processed.

Expedited Shipping:
Up to 3 business days after the order is processed. Currently not available for orders over 5 lbs and orders shipped to Alaska or Hawaii.

SHIPPING RATES

We offer Free economy shipping to all of our customers at checkout. We also offer faster paid shipping options during checkout for time sensitive orders. Before you pay, you will see your total shipping cost and you can choose the option that is best for you.

** PLEASE NOTE WE DO NOT REFUND ANY SHIPPING FEES**

SECTION I – WHAT WE DO WITH YOUR INFORMATION

When you purchase from our online store, you give us some personal information like your name, address, and email address during the process. When you browse our store, our system automatically registers your Internet protocol (IP) address so we can learn how our customers’ operating systems and browsers interact with our site. As far as emails go, we will only send you marketing emails about new products, sales, etc., with your permission.

SECTION II – CONSENT – How do you get my consent?

When you input your personal information during the checkout process (name, address, credit card info), we imply that you are giving us consent to collect that info for the purpose of the business transaction only. If we ever ask for personal information for another reason besides a business transaction (like for marketing emails), we will ask you directly for expressed consent and give you an option to say no.

How do I withdraw my consent?

If you decide you want to withdraw your consent for us to contact you or collect your info, you can contact us at [email protected] or  +1 (202) 780-7846.

SECTION III – DISCLOSURE

We may disclose your information to a third party if we are required by law, or you violate our Terms of Service.

SECTION IV – WOOCOMMERCE

Our site is hosted on a shared server run with WooCommerce shopping cart. WooCommerce stores some of your data in its databases and on the WooCommerce application itself. This data is on a secure server that is protected by a firewall.

Payment:

Your transaction data is not stored forever, only for as long as it is necessary to complete the purchase. After the purchase is complete, the system deletes your data. All direct payment gateways follow the standards set by PCI-DSS. The PCI-DSS was established by the PCI Security Standards Council, an organization developed by the efforts of Visa, American Express, Mastercard, and Discover. These rules ensure your credit card information is handled securely by our store and service providers.

SECTION V – THIRD PARTY SERVICES

Any third party service we use will only collect, store, and use your data to the extent that is necessary to do their jobs. Certain third parties, like direct payment gateways, have their own policies about the kind of information we are to provide to them. We recommend reviewing the privacy policies of these services so you can understand how they store and use your data.

It is crucial to remember that some of these parties may have operations or facilities in separate jurisdictions from you or us. So, if you proceed with a transaction that uses the services of these third parties, your data may be subject to the laws of that particular jurisdiction.

For example, if you live in Mexico and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction will be subject to United States legislation, including the Patriot Act.

When you leave our store’s website or are redirected to a third party website or application, this site’s Privacy Policy or Terms of Service applies.

Links:

When you click on links on our site, they may take you to another website. We are not responsible for the privacy practices of these other websites, and we encourage you to read their privacy statements.

SECTION VI – SECURITY

We take great precautions and adhere to the best industry standards to protect your personal information. When you provide us with your credit card information, it is encrypted with secure socket layer technology (SSL) and stored with AES-256 encryption. No exchange of information over the Internet is 100% secure, but we do our absolute best to make sure your data is safe by following all PCI-DSS requirements and implementing additional industry protective measures.

SECTION VII – COOKIES

Our site uses cookies to record certain kinds of data like session length, items in your cart, and the number of times you visit. You can choose to opt-out of cookies at your own will.

SECTION VIII – AGE OF CONSENT

By using our site, you are saying that you are at least the age of the majority in your state or providence of living. You also have given us your consent to allow any minors in your care to use this site.

SECTION IX – CHANGES TO THIS PRIVACY POLICY

We reserve the right to alter this privacy policy at any time. Changes take effect immediately upon their publishing to the site. If we make changes to the policy, we will notify you that it has been updated so you can review the changes and learn what information we collect, when, why, and how we store and use it. If our store ever comes under the management of a new company (through acquiring or merging), your information may be transferred to the new owners so they can continue to serve you.

QUESTIONS AND CONTACT INFORMATION

If you want to access, change, or delete any information we have about you, file a complaint, ask a question, or need more information, please visit our Contact page. You can also write to us at [email protected]

 
Request For Refund

We know you worry about your money and where you put it into and often ask yourself ” How do i get my money back if this does not work ? “. Stop worrying because we’ve got you covered. All our products are lab tested, we trust our products and know you will love them and because we are smokers and users of cannabis and cannabis products in various ways, we trust our services and the bond between us and our customers. However, If you don’t like the product, if it just doesn’t work for you, return it and we will refund you the full amount except the $30 shipping fee as this payment goes directly to the courier company.

How Does This Work ?

To request for a refund, simply get to us through our email and a form will be send to you to fill. Regardless of your method of payment, refund will be made directly to your bank account.

When you request for refund, it will take within 7 to 10 days for your refund to be processed after which you will receive an email with an exact date on which your refund will appear in your account

Please confirm to us via email at [email protected]

when you receive your confirmation email and text from our bank so that we know your refund has been confirmed

Note that irrespective of your payment method, refund comes directly to your bank account, PayPal or Cash App account within the time given by our bank and if you made any prior attempts to cancel or dispute a payment after package had been mailed out then we will NOT refund

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